Shipping and Warranty Information
Returns: Full refunds will be provided for any unopened merchandise that is returned within 10 days of a purchase, as well as for damaged or defective merchandise, or merchandise shipped in error by En Technology, provided the item(s) are in the original packaging and is undamaged. Shipping charges are not refundable.
For purposes other than those cited above, merchandise may be returned within 30 days from date of receipt & will be subject to a 15% inspection & restocking charge (except for in-warranty). If you have any questions regarding the status of a return & or the eligibility of an item you wish to return, please call our customer service department. At that time we will attempt to resolve the problem, and if necessary will issue a Return Authorization Number. If a return/repair is required, items must be shipped prepaid. Shipping charges are not refundable. All returned merchandise must include all blank documentation, manuals, warranty cards, literature, accessories etc. If any of these items are missing or lost, we reserve the right to refuse the return or restock up to and above the standard percentage charge. Please allow ample time for processing your return (typically your next credit card statement).
In the event damaged merchandise is received, retain the original shipping container & take the following steps that apply:
A. United Parcel Service (UPS) - Contact your local UPS office for an inspection report. Require UPS to return the merchandise to us; do not return the merchandise yourself.
B. Parcel Post (USPS) - If merchandise is damaged, take the package to your local post office & file a damage claim. The post office will investigate the claim & make restitution to cover the damage.
Merchandise lost in shipment will be replaced after the shipment has been traced. Upon notification from the carrier of non-delivery, a claim will be filed & the merchandise replaced.
Warranties: En Technology warrants that its products shall be free from defects in material and workmanship for a period of two (2) years from the date of shipment. If equipment fails due to such defects, En Technology will, at its option, repair or provide a replacement for the defective part or product. Equipment that fails after the warranty period, has been operated or installed in a manner other than that specified by En Technology, or has been subjected to abuse or modification, will be repaired for time and material charges at the buyer's expense.
All out-of-warranty repairs are warranted for a period of ninety (90) days from the date of shipment from the factory. En Technology makes no other warranties, expressed or implied, of merchantability, fitness for a particular purpose or otherwise. En Technology's liability for any cause, including breach of contract, breach of warranty, or negligence, with respect to products sold by it, is limited to repair or replacement by En Technology, at its sole discretion. In no event shall En Technology be liable for any incidental or consequential damages, including loss of profits.
